Q: Frequently asked questions

Do my clients need a Zitli account to book? No. Clients open your link, choose a time and enter their name and email address. Which languages is Zitli available in? German, French, Italian and English, in the app and on the booking page. Is Zitli an alternative to Calendly? Yes. Zitli does the same job and is built for Switzerland: cantonal public holidays, four languages, prices in CHF, hosting in the EU. Calendly currently offers more integrations and already has team features. For switching, see «Switching from Calendly to Zitli». How is it different from Cal.com? Both use the open scheduling software cal.diy. Zitli is the managed Swiss version: hosted in the EU, in CHF, multilingual, with cantonal public holidays, and without you having to run your own servers. Are there team features? Not yet. Round-robin, shared appointments with multiple hosts, managed event types and team pages are in development. However, each person can have their own account with their own link. Is there a mobile app? Zitli runs in the browser and is optimised for smartphones. Open app.zitli.ch on your phone; you can add the page to your home screen. Can I connect Zitli to other tools? Yes, via webhooks (Settings › Developer › Webhooks): Zitli notifies your system of new, rescheduled, cancelled or paid bookings. There are also calendars (Google, Outlook, Apple, CalDAV), video services (Google Meet, Zoom, Microsoft Teams), Stripe and AI assistants via MCP. **I

Question 1

Create and set up your account

Accepted Answer

A Zitli account is ready in a few minutes. You don't need a credit card.

1. Sign up

Go to app.zitli.ch/signup and sign up with your email address or your Google account.

Every new account starts with 14 days of Pro for free. After that, your account automatically switches to the free plan, Free, unless you choose Pro. Nothing is deleted.

2. Setup in three steps

After you sign up, Zitli guides you through the setup:

Profile: name, username (it becomes part of your booking link) and time zone.
Connect your calendar: connect Google, Outlook or Apple. Zitli then checks whether you are free before offering any time, and adds new bookings to your calendar. If you connect Google, Google Meet automatically becomes your default for video meetings. You can also do this step later under Settings › Calendars.
Where do you work? Choose your canton. Zitli then blocks its public holidays. Zitli also sets Monday as the first day of the week, the 24-hour clock and, if your device is already set to it, Swiss time. You can skip this step with «Add later».

3. Your first event types

To get you started, Zitli creates sample event types. Adjust them under Event types or create your own (see the article «Create and customise event types»).

4. Share your link

Copy your link with «Copy public page link» at the bottom left of the app and share it by email, on your website or in your signature.

Changing the lan

Question 2

Manage bookings: confirm, reschedule, cancel

Accepted Answer

You can find all bookings under Bookings, divided into Upcoming, Unconfirmed, Past and Canceled. The Overview shows your day and what needs your attention.

Confirming or declining requests

If «Requires confirmation» is turned on for an event type, new bookings first appear under Unconfirmed. You can confirm them or decline them with a reason. In both cases, the client receives an email.

Cancelling an appointment

Open the booking and choose Cancel event. You can give a reason. The client is informed by email, and the entry in your calendar and any Zoom meeting are removed.

Rescheduling

You want to reschedule: choose «Request reschedule» on the booking. The client receives an email and picks a new time themselves.
The client wants to reschedule or cancel: every confirmation and reminder email contains a link that clients can use to reschedule or cancel themselves.

No-shows

If a client did not show up, you can note this on the past booking.

Adding new appointments for clients

Appointments are booked through your booking page. If you want to add an appointment for a client, open your booking link and book using their name and email address.

Recurring appointments

For event types with «Recurring event», the client books a whole series. You can reschedule or cancel individual appointments in the series without interrupting the series.

Question 3

My booking page shows no times or too few times

Accepted Answer

Zitli only shows times that meet all the rules. Check the following in order:

Working hours: are hours entered for these weekdays under Availability? Is the right schedule applied to the event type?
Time zone: is the schedule's time zone correct (e.g. Europe/Zurich)? A wrong time zone shifts all times.
Connected calendar: appointments in your calendar block that time. All-day entries and appointments marked as «busy» count too. Under Settings › Calendars you can see which calendars are checked.
Public holidays: if the day is a public holiday in your canton, it is blocked (Settings › Holidays).
Time off or date override: under Settings › Out of office and Availability.
Event type limits: minimum notice, booking window, buffers or a maximum number of bookings per day can exclude times.
Duration: a long event type sometimes doesn't fit into short blocks of time.

«This appointment cannot be booked online at the moment»

Clients see this message when the account is on the Free plan and

the event type is not the one bookable event type of the Free plan, or
payment is set up for the event type.

Solution: upgrade to Pro (Settings › Billing), or keep the event type you want as the only visible event type, or turn off payment.

A client was able to book on a public holiday

Under Settings › Holidays, check whether the right canton is selected and the day is turned on. Days marked «Not everywhere»

Question 4

Block cantonal holidays automatically

Accepted Answer

In Switzerland, only 1 August is a statutory public holiday throughout the country. All other public holidays are set by the cantons, and in some cases by the municipalities. Zitli knows the public holidays of all 26 cantons and blocks them for you, so no one books on a public holiday.

Choosing your canton

Open Settings › Holidays.
Choose your canton.
Zitli shows the upcoming public holidays. Days that are turned on are blocked for bookings.

You can also choose the canton when setting up your account («Where do you work?»). What usually matters is the canton where you work, not that of your clients. In addition to the 26 cantons, there is the option «Schweiz · Suisse · Svizzera» with the four days that all cantons have in common.

Three kinds of days

Statutory: a statutory public holiday throughout the canton. Turned on.
«Customary»: not statutory, but many businesses stay closed. Turned on, with the label «Customary».
«Not everywhere»: applies only in some municipalities or districts. Turned on if most of the canton observes it, otherwise turned off.

You can turn each day on or off individually, for example if you do work on a public holiday or your municipality has an additional public holiday.

Half days

Half days are not blocked. 24 and 31 December are listed but turned off. Turn them on to keep the whole day free, or add a date override for the afternoon only under Availability.

What your clients see

On the booki

Question 5

Frequently asked questions

Accepted Answer

Do my clients need a Zitli account to book? No. Clients open your link, choose a time and enter their name and email address.

Which languages is Zitli available in? German, French, Italian and English, in the app and on the booking page.

Is Zitli an alternative to Calendly? Yes. Zitli does the same job and is built for Switzerland: cantonal public holidays, four languages, prices in CHF, hosting in the EU. Calendly currently offers more integrations and already has team features. For switching, see «Switching from Calendly to Zitli».

How is it different from Cal.com? Both use the open scheduling software cal.diy. Zitli is the managed Swiss version: hosted in the EU, in CHF, multilingual, with cantonal public holidays, and without you having to run your own servers.

Are there team features? Not yet. Round-robin, shared appointments with multiple hosts, managed event types and team pages are in development. However, each person can have their own account with their own link.

Is there a mobile app? Zitli runs in the browser and is optimised for smartphones. Open app.zitli.ch on your phone; you can add the page to your home screen.

Can I connect Zitli to other tools? Yes, via webhooks (Settings › Developer › Webhooks): Zitli notifies your system of new, rescheduled, cancelled or paid bookings. There are also calendars (Google, Outlook, Apple, CalDAV), video services (Google Meet, Zoom, Microsoft Teams), Stripe and AI assistants via MCP.

**I

Question 6

Connect your calendar (Google, Outlook, Apple, CalDAV)

Accepted Answer

When you connect your calendar, Zitli checks whether you are free before offering any time, and adds new bookings automatically. This way you are never double-booked.

Supported calendars

Google Calendar
Outlook / Microsoft 365 (including personal Outlook and Hotmail accounts)
Apple Calendar (iCloud)
Other calendars via CalDAV

Connecting a calendar

Open Settings › Calendars.
Click Add calendar and choose your provider.
Sign in with the provider and allow access.
Choose which calendars are checked for conflicts and which calendar new bookings are added to.

Apple Calendar: for iCloud, you need an app-specific password. You create it at account.apple.com › Sign-In and Security › App-Specific Passwords (two-factor authentication must be turned on for your Apple ID).

What Zitli does with your calendar

Reads when you are busy (the contents of your appointments are not shown on the booking page)
Adds bookings and updates or removes them when they are rescheduled or cancelled
For Google: Zitli uses Google data only for scheduling, never for advertising and never to train AI models

Multiple calendars

You can connect several calendars, e.g. a personal Google calendar and a business Outlook calendar. Zitli checks all selected calendars for conflicts.

Disconnecting a calendar

Under Settings › Calendars, click the menu next to the calendar and remove it. Zitli deletes the stored credentials. Ap

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