Manage bookings: confirm, reschedule, cancel

You can find all bookings under Bookings, divided into Upcoming, Unconfirmed, Past and Canceled. The Overview shows your day and what needs your attention.

Confirming or declining requests

If «Requires confirmation» is turned on for an event type, new bookings first appear under Unconfirmed. You can confirm them or decline them with a reason. In both cases, the client receives an email.

Cancelling an appointment

Open the booking and choose Cancel event. You can give a reason. The client is informed by email, and the entry in your calendar and any Zoom meeting are removed.

Rescheduling

• You want to reschedule: choose «Request reschedule» on the booking. The client receives an email and picks a new time themselves.
• The client wants to reschedule or cancel: every confirmation and reminder email contains a link that clients can use to reschedule or cancel themselves.

No-shows

If a client did not show up, you can note this on the past booking.

Adding new appointments for clients

Appointments are booked through your booking page. If you want to add an appointment for a client, open your booking link and book using their name and email address.

Recurring appointments

For event types with «Recurring event», the client books a whole series. You can reschedule or cancel individual appointments in the series without interrupting the series.

Updated on: 11/10/2026