Email confirmations and reminders

Confirmation

After every booking, you and your client receive a confirmation by email with the date, time, location or video link, and a link to reschedule or cancel. At the same time, the appointment is added to your connected calendar.

Reminders for clients

Zitli sends the person who booked an email reminder about 24 hours before the appointment. It contains a link to reschedule or cancel the appointment.

Good to know:

• The reminder is turned on by default for every event type.
• If an appointment is booked at short notice (less than about 26 hours in advance), Zitli does not send a reminder, because the client has only just received the confirmation.
• Cancelled or rescheduled appointments do not get a reminder for the old time.
• The reminder is sent in the client's language.

Turning the reminder on or off and adding your own note

1. Open Event types and the event type you want.
2. Go to Advanced.
3. Under «Remind clients by email», turn the reminder on or off.
4. Optional: write a note that appears in every reminder, e.g. «Please bring your health insurance card.» (max. 500 characters). The note appears exactly as you write it and is not translated.

Didn't receive an email?

See the article «Emails are not arriving».

Updated on: 11/10/2026