Contact and support

Our team in Basel replies personally, in German, French, Italian and English.

How to reach us

• Live chat: via the chat icon on zitli.ch, or in the app via Help in the user menu
• Product support (account, bookings, billing, technical questions): support@zitli.ch
• General enquiries, partnerships, press: hello@zitli.ch
• Privacy: privacy@zitli.ch
• Contact form: zitli.ch/en/contact

Response time

We reply within one working day. Pro customers receive priority. For urgent problems with your account, write directly to support@zitli.ch.

We do not currently offer phone support.

Helping us help you quickly

Please include:

• the email address of your Zitli account
• what you were trying to do and what happened instead
• for bookings: date, time and event type
• a screenshot, if possible

Company

Otternative Marketing GmbH, Holeestrasse 108, 4054 Basel, Switzerland. Legal notice

Updated on: 11/10/2026