> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.zitli.ch/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Manage bookings: confirm, reschedule, cancel

You can find all bookings under **Bookings**, divided into **Upcoming**, **Unconfirmed**, **Past** and **Canceled**. The **Overview** shows your day and what needs your attention.

## Confirming or declining requests

If «Requires confirmation» is turned on for an event type, new bookings first appear under **Unconfirmed**. You can confirm them or decline them with a reason. In both cases, the client receives an email.

## Cancelling an appointment

Open the booking and choose **Cancel event**. You can give a reason. The client is informed by email, and the entry in your calendar and any Zoom meeting are removed.

## Rescheduling

- **You want to reschedule:** choose «Request reschedule» on the booking. The client receives an email and picks a new time themselves.
- **The client wants to reschedule or cancel:** every confirmation and reminder email contains a link that clients can use to reschedule or cancel themselves.

## No-shows

If a client did not show up, you can note this on the past booking.

## Adding new appointments for clients

Appointments are booked through your booking page. If you want to add an appointment for a client, open your booking link and book using their name and email address.

## Recurring appointments

For event types with «Recurring event», the client books a whole series. You can reschedule or cancel individual appointments in the series without interrupting the series.