> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.zitli.ch/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Emails are not arriving

Confirmations, reminders and other emails from Zitli sometimes don't reach the inbox.

## What you can check

1. **Search your spam or promotions folder** (in Gmail, also the «Promotions» and «Updates» tabs).
2. **Check the email address:** did the client enter their address correctly when booking? You can see it in the booking details.
3. **Is the reminder turned off?** Under **Event types › [event type] › Advanced**, check whether the reminder is turned on.
4. **Short-notice booking:** if a booking is made less than about 26 hours before the appointment, Zitli does not send a separate reminder, only the confirmation.
5. **Company email:** some corporate filters hold back emails. Ask your IT team to allow emails from zitli.ch.

## Resetting your password

On the sign-in page, click «Forgot password?». If no email arrives, check your spam folder and whether you originally signed up with Google. In that case, sign in with «Sign in with Google».

If still nothing arrives, write to [support@zitli.ch](mailto:support@zitli.ch).