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# Email confirmations and reminders

## Confirmation

After every booking, you and your client receive a confirmation by email with the date, time, location or video link, and a link to reschedule or cancel. At the same time, the appointment is added to your connected calendar.

## Reminders for clients

Zitli sends the person who booked an email reminder **about 24 hours before the appointment**. It contains a link to reschedule or cancel the appointment.

Good to know:

- The reminder is **turned on by default** for every event type.
- If an appointment is booked at short notice (less than about 26 hours in advance), Zitli does not send a reminder, because the client has only just received the confirmation.
- Cancelled or rescheduled appointments do not get a reminder for the old time.
- The reminder is sent in the client's language.

## Turning the reminder on or off and adding your own note

1. Open **Event types** and the event type you want.
2. Go to **Advanced**.
3. Under **«Remind clients by email»**, turn the reminder on or off.
4. Optional: write a note that appears in every reminder, e.g. «Please bring your health insurance card.» (max. 500 characters). The note appears exactly as you write it and is not translated.

## Didn't receive an email?

See the article «Emails are not arriving».