> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.zitli.ch/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Contact and support

Our team in Basel replies personally, in German, French, Italian and English.

## How to reach us

- **Live chat:** via the chat icon on zitli.ch, or in the app via **Help** in the user menu
- **Product support** (account, bookings, billing, technical questions): [support@zitli.ch](mailto:support@zitli.ch)
- **General enquiries, partnerships, press:** [hello@zitli.ch](mailto:hello@zitli.ch)
- **Privacy:** [privacy@zitli.ch](mailto:privacy@zitli.ch)
- **Contact form:** [zitli.ch/en/contact](https://zitli.ch/en/contact)

## Response time

We reply within one working day. **Pro** customers receive priority. For urgent problems with your account, write directly to support@zitli.ch.

We do not currently offer phone support.

## Helping us help you quickly

Please include:

- the email address of your Zitli account
- what you were trying to do and what happened instead
- for bookings: date, time and event type
- a screenshot, if possible

## Company

Otternative Marketing GmbH, Holeestrasse 108, 4054 Basel, Switzerland. [Legal notice](https://zitli.ch/en/impressum)