> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.zitli.ch/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Calendar not syncing or video link missing

## Bookings don't appear in my calendar

1. Open **Settings › Calendars** and check whether the calendar is still connected. If an error is shown, remove the calendar and connect it again.
2. Check which calendar new bookings are added to (destination calendar).
3. For Google: if access was revoked at myaccount.google.com/permissions or the password was changed, you need to reconnect.
4. For Apple: the app-specific password must be valid. After changing your Apple ID password, create a new one.

## Appointments in my calendar don't block time

Under **Settings › Calendars**, the calendar in question must be turned on for conflict checking. Appointments marked as «free» in your calendar don't block anything.

## Signing in with Google doesn't work

Signing in with Google does not work inside the Facebook or Instagram app. Open app.zitli.ch in your regular browser (Safari, Chrome, Firefox), or sign up with your email address.

## No video link in the confirmation

- Is Google Meet, Zoom or Teams set under **Location** for the event type?
- Is the service still listed under **Settings › Conferencing**? If it is missing, add it again.
- Bookings made before the connection keep their old location.

## Zoom shows an error when connecting

Sign out of Zoom in your browser, sign back in with the account you want to use and try again.

## Teams can't be added

Teams only works with a Microsoft work or school account, not with personal Outlook or Hotmail accounts.